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Q: Who qualifies for a discount?
Military enlisted, law enforcement, fire and EMTs are eligible with proper identification (i.e. copy of ID card). To receive the discount please go to the Contact Us page and email us BEFORE ordering your product to receive the discount code as our discounts vary based on stock, quantity, etc.
Q: Do you offer volume pricing?
Yes. Depending on the item and quantity, we offer very competitive volume pricing. Please contact us with the items and quantities you are interested in, and we will be happy to give you a quote.
Q: I cant find what Im looking for.
We try to keep our catalog current and are adding new items to our store all the time. If you are unable to find what you are looking for email us and let us know what you?re looking for and we will let you know if we have it, or if we can point you in the right direction.
Q: How fast will I get my merchandise?
Most items included in our store catalog online are available for immediate shipment. Please note that from the time of ordering there is a 2-3 day processing time, but we try to get items out the same day if possible. If ever an item is not in stock and will take more than 1 week, we will advise you via email of the expected date it will be ready to ship. You will then have the option of approving this backorder or canceling the order for that product. In the case when we are just out of the color/style you order, we will let you know what we do have in stock and will let you decide if you would like to wait or pick another color/style that is in stock.
Our standard shipping method is USPS Priority and will take 2-3 business days to arrive. We will send you an email when your item(s) is/are shipped and will provide you with a tracking number so you can find out the exact status of your shipment.
If you require any special (priority, overnight, etc.) shipping contact us immediately after you place your order and we will accommodate your request by providing you with a quote for any increased shipping cost and obtain your approval prior to proceeding.
Q: Am I able to mail in payment?
Yes but your order will not be shipped until payment (money order or bank draft only, no personal checks) has been received and processed. Please email us to place your order so that we may be able to give you an order number to be noted on your payment.
Q: What if I buy something and it doesn't fit?
Returns are easy. Just contact us within 30 days of receipt of your shipment (including gifts) and you may return any item for a full refund (we'll even refund the shipping cost if the return is a result of our error). The returned items must be in new condition with original packaging and accessories. We will exchange items that are the wrong size or defective/damaged.
We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund within 5 to 10 business days of our receiving your return. Please note that we refund shipping costs only if the return is a result of our error.
NOTE: There is a 15% restocking fee on returns unless the error is ours.
Packing and Sending Your Return
Simply indicate the reason for your return, include the packing slip and wrap the package securely. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.
If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who made the purchase, along with the reason for your return and send the package to the following address:
R&S Tactical Gear
3060 Industry St Suite 102
Oceanside CA 92054
Monday-Friday 830AM 5PM
Sorry this is not on the front page but it cuts down on telemarketing and spam
When calling take out the X's
Toll Free order and info line: X1-888-770-9990X
Fax # 1-888X-770X-9990
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